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Frequently Asked Questions

  1. Orders

  2. Products

  3. Shipping & Delivery

  4. Returns

  5. Installation

Orders

Can I change my order?

You may change your order within 24 hours of submitting it. After this time your order will have commenced processing and due to its customised nature cannot be changed. To change the details of your order, please email customer service.

Can I cancel my order?

You may cancel your order within 24 hours of submitting it. After this time your order will have commenced processing and due to its customised nature cannot be cancelled. To request a cancellation, please email customer service.

Do you have a retail store or any stockists we can visit?

Due to the customised nature of our products, each product is made to order. As a result, we don't stock Wallcreations products in any retailers. Wallcreations can only be created and ordered through our website or by contacting customer service

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Products

What are wall graphics made from?

Wallcreations wall graphics or wall stickers are made from a high quality, self adhesive, removable vinyl that can be used on any internal wall around the home. Wall graphics are also known as wall stickers, wall decals, wall art, wall murals, removable wallpaper and removable wall art. Wall graphics are a great alternative to the more permanent and more cumbersome decorating options of painting, stencilling, wallpaper and hanging pictures. Wall graphics are easy to install and, as they have low tack adhesion, are easy to remove and reapply and will leave no residue or damage to your wall.

How big are wall graphics?

Wall graphics are completely customised, however each product has a minimum and maximum size which varies depending on the product you select.

How can I use wall graphics?

Wallcreations wall graphics are an ideal way to decorate and personalise your home in a unique way. By creating your own art using our removable wall graphics material, you can decorate any wall or space in your house and remove it, or update it whenever you feel like it. Whether it's children’s bedrooms, living spaces, the home office or kitchen, wall graphics are easy to apply, remove and reapply. This also makes it a great option for renters wanting to decorate their walls without the damage a hook or nail can make. A great way to save time and money.

How long will wall graphics stay on my wall?

If you take care and follow our installation instructions your wall graphics will stay stuck to any internal wall in your home for many years.

Will my wall graphic stick to any wall?

Wallcreations wall graphics are designed to adhere best to internal painted plasterboard walls that are in good condition. If you have newly painted walls please allow two weeks from painting before you apply a wall graphic. For best results we suggest you wipe down walls before applying the wall graphic. Other surfaces that our wall graphics will adhere to include glass/windows, mirrors and stainless steel.

Are wall murals easy to apply?

Wall murals are easy to apply and are delivered with installation instructions that are straightforward and simple to follow. Wall murals are supplied in panels roughly 950mm wide, each panel comes with a 20mm overlap to make it easier to install. Each wall mural is supplied with an additional 35mm bleed on the perimeter to ensure there are no white gaps left on installation. If you purchase a wall mural an extra pair of hands can be useful to help position the tiles and line them up with one another. Click here to view a demonstration video to see an installation in action. Of course, if you would prefer to leave it to the professionals you can request an installation during checkout and the cost will automatically be calculated.

Are wall graphics easy to remove?

Our wall graphics are printed on a low tack self adhesive removable vinyl which makes it easy to remove. We suggest starting at a corner or edge, depending on the shape, and slowly peeling away from the wall to avoid stretching the vinyl. If the graphic is strongly adhered to the wall we would suggest applying heat to the vinyl prior to removing it. The vinyl will peel away with ease, and if the wall was prepared as recommended it will leave no residue behind and will not damage your wall. 

Can you reuse wall graphics?

Wallcreations wall graphics are reusable if you look after them and treat them carefully. Once you have removed the wall graphic from the wall, place it back on to the backing paper, roll it back up and place back in the delivery tube until you wish to reuse it.

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Shipping and Delivery

I just placed an order. How long before I receive it?

We guarantee delivery within 10 working days of receiving an order.

Can I check the status of my order?

Yes you can. Once the order is in the shipping process you will receive an email providing you with a link to track your order via Australia Post.

Do you ship internationally?

We do. To arrange international shipping please email customer service and we can arrange a quote for you.

How do you package the wall graphics?

Our wall graphics are printed on sheets up to 1.2m wide. These sheets are rolled up and inserted in a tube for protection during shipping. The shipping tubes are also great to store your wall graphics in when not on your wall.

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Returns

If I am not happy with my order can I return it?

If you are not 100% happy with your order, Wallcreations will provide a full refund or exchange on receipt of returned goods within 30 days of the original date of purchase.

How and where do I return my order?

Once Wallcreations has approved the return of your product, we will email you a new Australia Post barcode to attach onto the Wallcreations tube to be returned. You can then drop this back at your local Australia Post office and we will look after the rest.

How will I receive my reimbursement?

Once the returned goods are received a full refund will then be reimbursed via the original method of purchase, within seven days of receipt of the returned order.

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Installation

Tips: What to do and what not to do

The Wallcreations installation team has many years experience installing a range of wall graphic products onto different surfaces.

Below is a list of tips and tricks they have supplied to help you install your own wall graphic.

  • Make sure your wall is clean and dry before commencing installation.
  • If your wall has been recently painted, it’s best to wait a minimum of two weeks before applying a wall graphic.
  • Use a scraper or sandpaper to remove any blemishes on the wall that may be noticeable once the wall graphic has been applied. For wall murals and large wall art it’s easier to install using two people.
  • Always start at the top end of one of the end pieces of tile and slowly remove the backing paper as you are applying; do not remove the backing paper in advance.
  • If you need to cut out any power points or sections of the wall graphic to perfectly fit the wall, adhere the tile to the wall and use a Stanley knife to cut out the necessary section as you are adhering.
  • Once a tile is fully adhered use a scrapper, credit card or something similar to ensure any air bubbles are removed before applying the next tile.

How do I install my Wall Graphics

Step by step instructions on how to install a wall mural

Step by step instructions on how to install a picture wall

Step by step instructions on how to install wall art

Step by step instructions on how to install a decal

How long will it take to install the wall graphics?

The time it takes to install a wall graphic will very much depend on the product purchased. As a guide:

  • Wall Mural: approximately one hour.
  • Picture Wall: approximately 30 minutes.
  • Wall Art: approximately 10 minutes.
  • Decal: approximately 30 minutes.
  • Event Banner: approximately 10 minutes.

How should I prepare my wall surface?

We suggest you use a warm damp cloth to wipe down and remove any dust or particles from the surface you wish to adhere your wall graphic and let it dry completely. Do not use soap or cleaning agents.

Do you offer installation?

Yes, we do. Wallcreations can organise installation anywhere in Australia. Simply add installation to your order at checkout and one of our qualified installers will be in contact to organise a convenient date and time to install your wall graphic.

How much does it cost for you to install the Wall Graphic?

Installation costs vary depending on the size of the wall graphic. Installation is calculated automatically at checkout. By checking the box for an installation the cost will automatically be calculated. If you decide you do not want installation simply uncheck the box and the associated cost will be removed from your order.

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